FAQ

Can I Cancel My Order?

Unfortunately, once payment has been processed, order cancellations are not possible.

Can I Change the Product, Color, and Size After I Have Made the Payment?

We regret to inform you that once payment or checkout is complete, changes to the product's color and size are not possible. Please ensure you have selected the correct combination before finalizing your transaction.

Do You Ship Overseas?

Yes, we ship all over the world with Aramex or DHL. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Do You Have Size in Your Clothes?

We offer a wide range of sizes for our clothing, so please refer to the size chart and double-check the measurements before making your purchase to ensure the perfect fit.

Will Your Sold Out Collection Be Back in Stock?

If you're interested in any of our sold-out collections, be sure to check our website the following day for potential restocks. You can also stay updated on restock announcements and new arrivals by following us on Instagram. For any further inquiries, feel free to contact our Customer Service team.

Do I Need to Sign Up an Account to Order?

While you certainly have the option to checkout as a guest, creating an account offers several advantages that streamline your shopping experience. By registering, your information and address are securely stored, eliminating the need to re-enter them for future purchases. Additionally, having an account enables you to conveniently track your order status and history.

What payment methods that I can use to order?

Currently all of our payments via PayPal. You can sign up or log in first to your PayPal account, a secure and reliable payment platform.

Can I Purchase from Overseas?

Certainly, we are pleased to provide international shipping services using DHL EXPRESS, ensuring your order reaches you swiftly and securely no matter where you are located. You can easily browse and purchase our products directly through our website, enjoying a seamless shopping experience from the comfort of your home.

Can I Add an Item to My Order After I Submit an Order?

Regrettably, modifications to existing orders are not supported at this time. Should you wish to add additional items to your purchase, we kindly request that you place a new order for those specific products.

Why can't the product be purchased even though it has already been added to my cart?

We do not limit your time for checking out and payment. However, your payment will be canceled automatically if another customer makes the payment first.

Can I Get My Order Earlier than the Estimated Delivery Time?

Regrettably, we are unable to accommodate same-day delivery requests. This is due to the necessary time required for payment verification, meticulous quality control checks, and careful packaging of your order. Additionally, please note that domestic shipping typically takes 2-3 business days, while international shipping can take anywhere from 5-10 business days.

What do I do If I Have Receive the Package but There is a Problem with the Product

For detailed information about our return and refund policy, please contact our Customer Service team at+62 852-8168-1265 or email us: scoreoffscoot@gmail.com fittyandco@gmail.com We are available to assist you and answer any questions you may have.

How Can I Track My Order?

To track the progress of your order, you can find shipping information from the confirmation email we sent you after we sent your order and go to Aramex or DHL tracking site: www.aramex.com/us/en/track/shipments www.mydhli.com/global-en/home/tracking.html

What Do I Have to do If I've Completed My Payment but Haven't Received the Package After Over The Estimated Delivery Time?

Upon completing your payment, kindly ensure to check your email for the order confirmation. If you happen to not receive any email, please do not hesitate to contact us for assistance.

What Do I Have to do If I Have Compeleted the Payment But Forgot to Comfirm Over The Time Limit?

Please call our CUSTOMER SERVICE +62 852-8168-1265 for more information.

Any question?

You can reach out to us through our contact page or directly via phone at +62 852-8168-1265 or email at scoreoffscoot@gmail.com & fittyandco@gmail.com. We're always ready to assist you!